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Event Details
In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to respond confidently and professionally in a range of situations, including those that are difficult or stressful.
This course will enable delegates to develop specific communication techniques which will be invaluable in a wide range of workplace situations. It will cover the three main categories of behaviour within the assertiveness model: passive, aggressive and assertive and will give the opportunity to develop skills in dealing confidently and professionally with colleagues, suppliers and customers. The course will use self-analysis tools and practical examples, and will explore how you can become more assertive from a female perspective.
It is particularly recommended for women who would like to fulfil their potential at work, and/or would like to improve their confidence to deal more effectively within a range of different situations at work.
Delegates will learn:
- How to improve their self-awareness
- How to improve their self-esteem and confidence
- How to deal with their own and others' emotions
- How to identify different styles of communication in themselves and others
- How to respond assertively in a range of situations
"I wanted to find out more about my assertiveness, ways to build my confidence and how to manage conflict/difficult situations. This course more than met my objectives!"
“This course provided a good breakdown of what it means to be assertive and gave good practical advice about how I can change at work.”
“It was very helpful to discuss approaches from the past and how to improve on these in future”
“A very practical and useful course – I will try hard to follow the action points and tips on a daily basis"
Course Outline available for download at: http://www.h2training.com/assertive communication_outline_2009.pdf
Download our Open Course Programme, with details of all our open courses (513kb pdf):
http://www.h2training.com/h2_open_course_programme_to_july_10.pdf
Booking Terms and Conditions
When you complete your registration through eventbrite, you are making a commitment to purchase, and you are entering into a legally binding agreement with H2 Training & Consultancy Ltd. that is subject to our terms of payment, cancellation and transfer. A full set of terms and conditions can be downloaded at:
When & Where
Central London, to be advised
London
United Kingdom
Wednesday, March 24, 2010 from 10:30 AM to 4:30 PM (GMT)
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H2 Training & Consultancy Ltd
H2: Putting the “how to” into personal and organisational effectiveness
We have been providing specialist training and consultancy in the field of personal and inter-personal effectiveness since July 2000. H2 has become known not only for the provision of the highest quality training and development services, but also for its continuing ethical approach to business.
Over the years, we have developed a wide range of training courses and coaching programmes to suit the ever-changing needs of our customers, including:
Assertiveness Skills... Career Development... Communication Skills... Counselling Skills... Customer Service... Dealing With Conflict... Delegation Skills... Effective Meetings... Effective Team Work... Emotional Intelligence... Evaluation and Monitoring... Influencing Skills... Interviewing Skills... Management and Supervision... Managing Change... Managing Performance... Managing Under Pressure... Managing your Manager... Minute Taking... Negotiation Skills... Performance Reviews and Appraisals... Personal Development Planning... Presentation Skills... Project Management... Report Writing... Sales Process... Sales Skills... Selling through Customer Service... Stress Management... Supporting & Developing Team Members... Team Building... Team Leadership... Telephone Skills... Time Management... Training for trainers...
